Sunday, February 3, 2008

is BA cut out for China


This morning I can SEE this plane, but it will not be cleared for departure until 17:35 (11 hrs. from when we arrived today).

While I thank them for the hotel, British Air was really quite awful managing the delay. Almost no communication from BA-- the staff look beleaguered and I feel for them some, but the passengers look worse.

The conjecture is that the very thin BA staff (8 people? ).... has zippo yank in Shanghai. The Brits seem to be put last in line for just about everything. Including De-Icing which was the final nail in the coffin yesterday.

200 some people have put up with a lot of waiting and almost no communication. There wasn't a BA person to be found when questions came up. Think of the 50 odd pissed off first and business class travelers who pay huge money to ride up front. By the looks of it many won’t fly BA again, or at least not without trying to book someone else.

Im fine with handling delays and all that-- travel is often bumpy and inconvenient-- but in the semi-final anaysis (we're still not leaving) this crowd is getting angrier and angrier and no one from BA seems aware... BA should learn how to do business in Shanghai, or they should close down the meager operation they offer.
charlie merrow Merrow

Merrow has manufactured sewing machines since 1838 and remains one of the most interesting companies in the textile space

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