Monday, September 12, 2016

Merrow Factory Service for 2016/2017 - Service your Sewing Machine at the Factory!



               What is the factory Service Program?              

The Merrow Factory Service program is a service Merrow offers customers (both dealers and end-users) to conveniently have their Merrow Machines serviced, if a trained technician isn't immediately available in the field.

Everything Starts by Contacting Merrow!

              How it Works             

1. You Ship your Merrow to the Merrow Factory for FREE
Merrow will send a box with certified safe packaging to your address.
Place your machine in this box drained of oil, and send it to the Merrow factory using the included prepaid shipping label

2. We Completely Disasseble And Inspect Your Machine
Your Machine is disassembled and evaluated by Merrow technicians. 
Any damaged parts are tagged for replacement and the machine is thoroughly cleaned.

3. We Reassemble and Run-Test Your Machine
Your machine ios reassembled with new loopers, cutters, needle(s), and any other parts required to bring your Merrow back to like-new running condition. 

4. We Ship Your Machine Back TO You as Good As New
After run-testing your machine, we re-package it and send it to your facility sewn off and ready for production. 

What does it cost?
The program has a fixed fee of $299 and includes the following:

• All shipping and handling costs.
• A Merrow machine box with foam inserts to ensure safe transit.
• Machine disassembly, cleaning, & assessment by a certified Merrow technician.
• Replacement of the upper and lower loopers with new Genuine Merrow loopers.
• Replacement of the upper and lower cutters with new Genuine Merrow cutters.
• Replacement of the sewing needle with a new Genuine Merrow needle.
• Customized sew-off by a certified Merrow technician.

What if it needs other replacement parts?

Any parts required (beyond what are included in the $299 price) will be billed separately. You will ALWAYS be consulted before we do any work on your machine if we esitmate it will cost more than $250 in spare parts

Do you bill for Labour?


Are there any Extra Fees? 

YES! We have two extra fees that now are mandatory with all service jobs

1. An environmental oil disposal fee ($5)
2. A degreasing hazards fee ($15)

Now some details.... 

Machines enrolled into the Merrow Service Program are completely disassembled, inspected, and then placed in the production queue alongside brand new machines. By incorporating the service program with our regular production line, we can afford to service machines less expensively than the typical service provider.

Our certified Merrow technicians deal with hundreds of machines a week. Because of this exposure, we are able to spot minor issues before they become larger problems, and, more importantly, before these problems shut down business for multiple days.

Additionally, if you determine that the cost of a repair exceeds the value of your machine, Merrow will offer to buy back your machine, and grant a $200 credit towards the purchase of a new sewing machine. Merrow machines boast the best longevity on the market, though after years of use, it may be more cost-effective to purchase a new machine than to continue to service an old one.

Charlie Merrow, inspecting our queue of Repairs 

The in $299 price does not include the cost of additional required or recommended spare parts. During the initial machine assessment, any damaged or worn parts will be flagged by a certified Merrow technician, however, no additional work will be done without customer approval. A Merrow customer service representative will call you after the initial machine assessment to review the status of your repair as well as any additional costs. All additional parts will be offered at at a 10% discount with no labor charges.

All machines will be shipped via UPS standard ground, or the equivalent. Machines will be insured for a value of $500 each. Additional insurance may be purchased prior to shipment. Call your Merrow customer service representative for details. All insurance claims are void if the sewing machine is not shipped drained of oil in Merrow supplied packaging.

It is highly recommended that customers provide fabric, thread, and stitch samples with all factory service machines. A certified Merrow technician will use these items to replicate your stitch during the customized sew-off. If these items are not provided, your machine will be sewn off according to factory standards

Merrow Merrow

Merrow has manufactured sewing machines since 1838 and remains one of the most interesting companies in the textile space

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