Thursday, October 9, 2014

Merrow Factory Service - FREE Shipping. No Labor Charges. Fast Turn Around.

We've fielded a number of questions about the Merrow Factory Service Program - here are some of the more common one with answers. Have another question? CLICK HERE

Q: How old is my sewing machine
A: We're glad you asked. How Old is your Merrow?

Q: This is a great program, but I have 40 machines can you come here to service them? 
A: We'd love to, but no. What we can do is set up a dedicated service window for your equipment and have some percentage of the machines (say 10 at a time) come in on a palette and be turned around together and quickly.

Q: I need it returned FASTER than 5-7 days....
A: We can help. we have an expedited program, just call us and let us know how quickly everything needs to get done.

Q: Do you replace the gaskets? 
A: We replace any beat-up gaskets that need to be replaced. almost all the gaskets are replaced as part of the $299 program, however there are one or two exceptions

Q: I really like my local mechanic, why are you taking business from him?
A: We also really like your local mechanic. and if he can take care of your Merrow then PLEASE send it to him/her. We're offering this service for all of the Merrow customers who don't have a local mechanic anymore, but want to keep their machines in tip-top shape

Q: Can I send in a non-Merrow Sewing Machine (juki, union special etc...)
A: No. The $299 program is only applicable to Merrow Sewing Machines.

Q: Is this an international program
A: Not right now. Plans for rolling it out in the UK, India, Brazil, Mexico are underway however. If you'd like to be a Factory Service Provider let us know -- if you are in some part of the world that needs service, also let us know.

Q: For $299, what do I get 'free'
A: Obviously having paid $299 nothing is free... however for $299 you get the following
          1. shipping (3 ways) :: box to you ---> machine back to us ----> machine back to you
          2. Upper & lower loopers
          3. Upper & lower cutters
          4. Needle(s)
          5. LABOR!

Q: What happens if the service is more than $299?  
A: If you send in a machine and we can't service it without a serious re-work, we'll call you and let you know what the additional charges are. Keep in mind we WILL NOT charge for additional labor, just parts. OR:

1. We will offer you a credit for the machine if you purchase a new one. The credit averages $600 (not bad if you bought the machine for $50 ....)

2. We will ship it back to you and charge you just for the cost of freight (usually around $50)

Q: is this only for broken machines?
A: No. The program is great for machines that need to be cleaned, tuned, re-oiled, or have general maintenance done. This program does this especially well.

PLEASE EMAIL with more questions. As we get them we'll post the answers to the FAQ. 
Anonymous Merrow

Merrow has manufactured sewing machines since 1838 and remains one of the most interesting companies in the textile space

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