Friday, October 29, 2010

Email Reposting Gone Wild

In our continuing series of reposting our broadcast emails...
 (that you can SIGN UP FOR HERE) (please do) (this way you won't have to come to the blog to read them)

.. here is the latest 3rd party issue of Merrow Email Edition Four:

One think I particularly liked about this issue was that it focused on one of the reasons we've been so successful in the Textile Finishing space and it gives a nice directed shout out to our OEM partners.

The relationship with OEMs is often tricky - and at Merrow we've decided that the most productive way to define our own value to to include as much information about the implementation options as possible - and then do what we do well and publish it online.

For instance
  •  Pugi has a completely Battry Powered Industrial Sewing Table. It's pretty cool - just plug it in at night and roll it around the factory during the day. It's like the Prius of Sewing Tables. 
  • Monti and Pugi both offer very different but effective Tubular Knit Seaming Solutions. This is a tough problem and both companies have done a bang-up job solving it. 
  • We have a new cutting solution for the automatic seaming of fabrics courtesy of Birch. We should name it the 'intimidator' ... picture a circular cutting blade attached to the front of the Merrow machine running down the railway on it's own. Happy Halloween! 
And did i already mention that you would have seen this if you'd signed up for our email? 


Having trouble with images or links? click here
Merrow.com
Machines:
For Continuous Processing
 Support  Reseller Login  Application Configurator  Sewing Needles
OEM SUPPORT FOR MERROW
More 3rd party support
-For years Merrow has worked to develop solutions with great companies. Our 3rd party equipment providers (or OEM) are among the most sophisticated and capable in the industry. They create tremendous value for customers by simplifying the sewing process. Examples of some recent developments are the Battery Powered stations, the rail based rotary cutting blades with optical controls and automated tubular knit seaming!
See some of our OEM partners at Merrow.com
 Sewing Machine Agent 767911"Merrow builds a great sewing machine, and combined with all of the OEM equipment from their partners - Merrow offers an unbeatable solution for anyone who is considering the cost of sewing. I've been able to automate half of the plants i work with and each one is saving money after the install. We sew their fabric well, and we simplify the way they do it. No one offers solutions like the Merrow OEM partners."
Merrow Agent Brian K. Sanchez
Pugi Monti Birch Schweizer
Call us any time: 800-431-6677 YouTube twitter
 (Top) In each Frame we're showing an example of products offered by Merrow OEM partners. In the first (from top right going clockwise) we have the Battery Powered table built in Italy by Pugi. Second is a railway built in Germany by Schweizer. Third is a green frame, and fourth is a fully automated sewing station built by Birch in the USA.
* With all Merrow OEM products, calling us first is a great idea. We will be more than happy to provide marketing information, customer references and options for purchasing and shipping equipment.

Wednesday, October 27, 2010

Merrow Emblem Machine station for sewing and serging embems

Merrow M3U refurbished Station- $2,899. Reg. $3,599. Avail from Agents worldwide . Merrow M3U refurbished Kit - $2,899. Reg. $3,599. Avail from Agents worldwide
Merrow Agents 2010 Merrow M3U Line 2010
Twitter Follow us on Twitter:  Get news, specials & idle chit-chat.
© 2010 Merrow, All rights reserved.          
*Cannot be combined with any other offers or discounts. If you have any questions, please call 1-800-431-6677 or email us at sales@merrow.com.


The Factory Refurbished M-3U Station.

The Merrow M-3U is designed to sew the edge of emblems, producing the traditional Merrow Emblem Edge. The Emblem Station includes all of the equipment needed to get started sewing emblems. This line of factory refurbished equipment is built on the assembly line along with all new Merrow products.


VIDEO:



In 2008 Merrow began selling a factory refurbished model of its industry standard M-3U. These Sewing Machines are hand built on Merrow's assembly line in Fall River,MA and include less than 6% reconditioned parts. They are effectively new sewing machines: tested and sewn off after assembly with the same rigorous standards Merrow uses for all sewing machines built in Fall River, MA. The Refurbished M-3U carries the same warranty as all new machines. It is provided by Merrow: 'to reduce the overall cost of owning and operating Merrow Sewing Machines without compromising performance'. Please call Merrow if you have any questions or concerns about the refurbished line of machines.


STITCH SAMPLES:






Saturday, October 16, 2010

New reseller login for pricing and marketing content

We've spent the past couple of months asking our resellers (agents) what we could do to improve how we marketed and presented Merrow products to the world. The answer was generally -- 'GET US INFORMATION ... '

So we're starting with the place to get that information:



The agent dashboard is a place for Merrow agents to see pricing, product information and download marketing material. We have a slew of new content that we'll be rolling out first in the reseller section and then by email announcement.

As always please send an email to nate@merrow.com if you have any questions (or would like a login)

Tuesday, October 5, 2010

Merrow Continuous Processing

the Continuous Processing newsletter goes out

here's a screen shot ...

We've been working this month on the re-release of our nine styles of sewing machines dedicated to the joining fabric together in a continuous process.

Over the years we've been gathering information from customers about the hundreds of material types that Merrow Machines are sewing, and with the help of dozens of agents and end-users, we've standardized Merrow's 70 and 72 class line to address the most common material types.

Note that almost all of these machines have been available as custom orders in the past - the difference is that now we will keep them in stock and start new custom builds FROM each of these baselines.

We hope you enjoy the new content, please let us know if we've missed something important!

Charlie

Thursday, September 30, 2010

the 70 Class Machines



Nate has spent the week working out his inner spielberg - and i think the results are pretty damn impressive. Above is the 1 minute promotional video for the 70 class machines - you can view all of the videos browsing through the machine pages (go to the home page and click through the machines) In the mean time some well deserved congratulations to Mr. Murray.

Friday, August 27, 2010

The MERROW 72-D3B-2



The MERROW 72-D3B-2
Butted Seam Sewing Machine for
KNIT MATERIALS


The Merrow 72-D3B-2 industrial sewing machine is designed to sew a consistent and flat butted seam on knit fabric. Specifically suited for tubular knits, the 72-D3B-2 can also be configured to sew a wide range of textiles. Like all 72-Class Merrow machines, it incorporates an extended feed system and specially designed cutters that allow the consistent movement of sewn material across the cutting surface. The 72-D3B-2 is hand assembled using high quality steel parts within the traditional Merrow cast iron frame, ensuring a perfect butted seam, even after years of use.



The 72-D3B-2'S specially designed feed system uses an elongated presser foot,
forward positioned cutters, and an extra feed dog to ensure a perfect butted
seam on knit fabrics.




front back


Click Here if you would like a pdf line card for the 72-D3B-2 (1MB)

For questions contact your local agent or email us at sales@merrow.com to find an agent.


Monday, August 23, 2010



Merrow's 70-Y3B-2 Butted Seam w/ Stitch Multiplier
For Strengthening Selvages


Video: How to Multiply a Stitch on a 70-Y3B-2




The Merrow 70-Y3B-2 industrial sewing machine is a butted seam machine that has a unique non-differential mechanism that doubles the stitch count during sewing. By pressing the 70-Y3B-2's manual lever, an operator can increase the number of stitches to add strength to a seam where required, particularly a at fabric selvages. A single thread machine with cutters, the 70-Y3B-2 can operate on either a table or railway mounting, and can be configured with a number of options to meet the demands of virtually any environment, material, or application.

For questions contact your local agent or email us at sales@merrow.com to find an agent.





Friday, August 13, 2010

New Marketing Material for Merrow's Wet Seaming Solutions


Wet Seam
ing Solutions From Merrow
FOR USE IN TEXTILE FINISHING




The Merrow Industrial Air Motor is a standard mounting motor designed specifically for use in the wet and humid conditions of the textile finishing industry. The motor’s pneumatic system functions on compressed air, which not only creates a natural cooling process that makes it suitable for temperatures up to 250° F, but also eliminates the risk of electrical injury during operation.




The Merrow 70-D3B-2_CNP Industrial Butted Seam Machine has been chemically nickel plated (CNP) to allow for sewing on wet fabric and protecting the machine from the damage and corrosion typical in wet textile finishing environments.
DOWNLOAD A PDF LINE CARD FOR THIS PRODUCT (750 KB)
If interested in marketing material for your website please contact nate@merrow.com and for additional images and graphics of these products please click here.

For pricing and availability please contact your local Merrow Agent, or call Merrow Sewing Machine Company at (508) 689.4095 to locate one.

Friday, August 6, 2010

We're Hiring!

as of 8/6/10 Merrow has three positions open

1. Engineering
2. Sales and Distribution Management
3. Marketing

Please send an email to working@merrow.com if you're interested (include a note and resume!)


Wednesday, August 4, 2010

New Internship available at Merrow for the fall of 2010


The Merrow Sewing Machine Company is a world leader in the design, manufacture and marketing of quality, high-performance, industrial sewing machines. Established in 1838, the Merrow brand is one of the most recognizable in the textile industry.

This job is available to well educated college students who are looking for an opportunity to develop international marketing skills.

Primary Responsibilities:
1. Marketing Communication
2. Copy Writing
3. Product Documentation, Phototgraphy
4. Product Research

We're looking for brains, energy and a work ethic. Everything else is optional. A 2nd language preferred (but not required). The Marketing Team at Merrow spends its time and energy protecting the trademark, developing soft & hard copy marketing material, and compiling Merrow application information.

Facts about Merrow:
1. Merrow is actively sold in 65 countries worldwide
2. the Merrow brand is known worldwide
3. Two dogs in residence (Sable and Pilot)
4. Merrow is a young, passionate and ambitious company

We are located in Fall River, Massachusetts. About 15 Minutes from Providence, and 45 Minutes from Boston. Please apply by email to working@merrow.com

A NOTE FROM A SUMMER INTERN:

From one college student to another,
As a summer marketing intern, this is what I’ve learned: Merrow is a passionate company, and an intense/relaxed environment, if that makes sense... There's no dress code, and you can be sure you'll find lots of puppies running around the office. The expectations at Merrow are simple: get the job done. You'll find that you'll have much more responsibility than at most companies, but also be doing more interesting things and getting much more experience. Merrow's got a whole lot of energy and spunk, and if you are those things too, you will enjoy working at Merrow. At the end of the summer, you will have worked hard, enjoyed some laughs, and gained a ton of real world experience.

Friday, July 2, 2010

Merrow Genuine Curved Needles


Through application and manufacturing testing, we've learned that our SDT needles outperform our D, SD, and DT needles. For this reason, as of August 2nd 2010, the D, SD, and DT lines will no longer be offered in sizes 5-8 and customers should instead order the SDT. With the SDT you get the same consistently high performance you expect from a Merrow Needle.

Remember, all of Merrow's Curved Needle models are engineered, crafted and sized to ensure that you
produce an incredibly well-crafted stitch no matter your material or operating speed! To further guarantee that we can accommodate any application, we also offer specialty options such as Kooltorr and Titanium plating!

To learn more, click here to download our brochure!



Happy Fourth of July, and enjoy the long weekend!


Friday, June 18, 2010

Launch of New Travel Blog


... And I'm the new intern whose going to tell you about it, but more on me later ...

Thanks to Merrow's international business relationships the following months will be filled with plenty of traveling, working and meeting with Merrow customers, making new friends and seeing old ones, and who knows, maybe a little bit of intrigue. This blog will provide a separate space for our travel news, documenting all of our global exploits and the surprises along the way, and hopefully providing a forum for us here at Merrow to share our adventures with you and to learn about yours! Maybe there'll be a post about what its like to try the street food in Bangkok, or maybe you have some advice for us from your last trip to East Asia? Let us know!

The summer is kicking off this weekend with Charlie leaving on a 3 week trip that begins in the city of Shanghai. He'll then make his way East, heading to Bangkok June 29th and then up and over to Istanbul July 4th. Thanks to friends of mine, who

are either from Shanghai or have studied abroad there, I know a little bit about it (though admittedly not too much). It is apparently a city of contrasts where you're likely to be walking down a street on the level of say NYs Fifth Avenue, only to turn a corner and find yourself in a bustling street market, or perhaps the grittier, uncompromising side of town. Thanks to a class I took I also know that the metropolis is famous for its architectural heritage, filled with skyscrapers, and exhibiting styles as varied as modern, neoclassical, art deco, and traditional Jiangnan. I checked the weather for Shanghai, and apparently June is both the city's rainiest and most humid month—we'll have to wait until Charlie posts on the travel blog to see what he thinks of it. Be sure to check it out and keep an eye out for new posts!

Hope everyone gets to enjoy the sunshine and their Friday Afternoon!

Best,

Christine

Friday, May 14, 2010

Friday Shipping

3 Paid Internships available at Merrow for the Summer 2010

We're opening up three positions for summer internships. Send an email to owen@merrow.com for more information.

1. brand/product marketing
2. php/web design
3. graphic design

We're looking for brains, energy and a work ethic. Everything else is optional. A 2nd language preferred (but not required). The Marketing Team at Merrow is led by Nate Murray (read about him...), and spends its time and energy designing new marketing material, writing and distributing newsletters, building websites and coming up with clever ways to communicate the value of the brand

Pay is nominal (around $10/hr), but you get great experience, hopefully a terrific recommendation and the opportunity to spend 2-1/2 months doing something consequential.

We are located in 30,000 sq. foot loft space in Fall River, Massachusetts. About 15 Minutes from Providence, and 45 Minutes from Boston. Please apply by email to owen@merrow.com

A NOTE FROM LAST SUMMER'S INTERN:
From one college student to another,
As a summer marketing intern, this is what I’ve learned: Merrow is a passionate company, and an intense/relaxed environment, if that makes sense... There's no dress code, and you can be sure you'll find lots of puppies running around the office. The expectations at Merrow are simple: get the job done. You'll find that you'll have much more responsibility than at most companies, but also be doing more interesting things and getting much more experience. Merrow's got a whole lot of energy and spunk, and if you are those things too, you will enjoy working at Merrow. At the end of the summer, you will have worked hard, enjoyed some laughs, and gained a ton of real world experience.

Stitch Sample Beta Program


Stitch Samples from Merrow
A Beta Program for Merrow Agents.

Starting May 1st 2010 we're sending out stitch samples each week to our agents. We are choosing samples that come from the current weeks production of machines in Fall River,MA.

Each sample comes from an active production run of Merrow Machines.

We are doing this to help Merrow agents become aware of the Machines currently being produced, the myriad of problems that Merrow solves on a day-to-day basis, and to encourage our agents to introduce the samples to their customers. 

We will also be posting all new samples on the blog. 

If this service is helpful, please let us know. It is a Beta Program and will be modified to offer the most value to the market.

Regards,

Charlie Merrow

TODAY'S SAMPLE
APPLICATION: EDGING FIBERGlASS, a rolled edge
MACHINE: MG-3DWR-7 V.M5702
STITCH WIDTH: 4MM
PRICE: USD 2989.00




SUMMARY: The customer required that Merrow add a finished overlock edge to the fiberglass material. The stitch is designed to contain the loose fiberglass material, and prevent the raw edge of the material from fraying.

The development of the stitch through a complete production run of machines took 3 weeks. The stitch width is 4MM wide and is rolled. The Machine runs at 5500 rpm.

This Machine is prepared with a vacuum waste remover and a puller on a modified MG Table from Merrow.

The machine is available for immediate delivery.

Monday, April 12, 2010

Thread

Once in a while a customer will call and change everything. In this case it was a customer several years ago who couldn't believe we wouldn't sell her thread. We had a meeting, thought about, and after a quick discussion decided that unless we could offer some specific value around thread Merrow would not sell thread. Our informal policy was that we would only begrudgingly offer thread to order.

But the more we talked with people, the clearer it was that the world of thread was confusing for the Customer at best, and downright un-navigable at worst.

The business side was more grim. Margins are ridiculously small, the quantity of colors and sizes make inventory a nightmare. Customers often need custom dye lots.... Enough of a hassle to make the most organized among us shed a bit of a tear at the prospect of tackling such a beast of a problem.

So we developed a game plan that would aggregate knowledge, inventories, and specialty applications -- leverage technology to manage the bits & pieces. Most importantly we decided that the way people shop for thread is by color, and we worked hard to mimic the process.

The result is the beta release of Boston Thread.

We are starting with common cottage industry applications and thread selection from two great companies. The project will change and evolve over time, it will become a store tailored to color based, application specific, thread selections.

The site has lots of interesting and innovative features -- we'll probably profile them here in time. Meanwhile, take a look: your suggestions will shape the site, SO please let us know what you think -

Charlie

Tuesday, April 6, 2010

Merrow Tags

What's on the Merrow Site.... As we replumb and begin managing a new release of Merrow.com here's a pretty picture of what's there:
  72-D3B     Merrow Apps     70-Y3B-2     14-48     A-90-3-N     Ziggurat Table, with Air Motor Kit     Community     6-A-7     70-1D-7     Products     6-90     Store     M-110-A-5     A-90-7-N     Merrow Video     Merrow #85 Looper     6-91-K     MG-3DW-7     MG-3U     A-90-3     Needle Carriers     Classic Sewing Table     6DT     Support     72-D3B-R     Merrow #120 Lower Looper     Needles     Cutters     Merrow #97 Looper     8D     Merrow #110 Lower Looper     6-91-F     14-46     4BD     Blog     Merrow Login     6-91-E     8SD         Tables and Motors     Needles and Loopers     4DT     MG-3DW-2     the Merrow Blog     Merrow #100 Looper (Lower)     Merrow #105 Looper (Upper)     6-91-K-N     A-90-7     Contact Us     Classic Table, with Electric Motor     Locate an Agent     2SD     Merrow #79 Looper     Home     70-D3B-2     Loopers     HOOK8     70-D3B-2-CNP     Tables     MG-2DNR-1     Classic Sewing Table, Assembled     6-91     Battery Powered Table     Sewing Machines     How Old is your Merrow?     Merrow Refurbished Machine     Merrow #94 Looper     Merrow Home     HOOK59     Merrow #92 Looper     Merrow #72 Looper (Lower)     7SDT     5D     M-110-A-1     About Us     6-91-H     Manuals & Instructions     M-110-A-6     M-110-A-1-N     Service Account Login     6-90-C     Merrow Store     6-A-7-N     70-D3B-2-RAIL     MG-3Q-3     Needle Selector Tool     View Stitch Samples     3D     B2SD     Ziggurat Sewing Table         Merrow #99 Looper     Merrow #77 Looper (Upper)  

Monday, April 5, 2010

How to clean finish chenille fabric?

Every once in a while a yahoo answer brings up a good question. For years we've manufactured the best machines on the planet for the delicate fabrics. The cutting mechanism coupled with the operators ability to get close to the needle & knives allows us to manage fabrics like chenille & other delicates very well.  The 2DNR-1 (which is available red & green) would be what we'd recommend for 'Devon'.

Happy sewing!


Wednesday, March 10, 2010

sewing the emblem ... with Ursula 1000

an oldy but goody

how does an emblem get edged? with a merrow of course.... :-)

Wednesday, March 3, 2010

American Apparel Merrow Hems

AA has been loading up new product and we were emailed the Merrow® Hem products...
an example:



Great Stuff! We love to see AAs clothing... especially the Merrow stuff!

Sunday, February 14, 2010

Happy Valentines Day

xoxo
from the team at Merrow

sewing machine history stuff

a reader of the blog sent me a link to the ehow article titled : What Does a Serger Sewing Machine do asking whether the Merrow history was correct


What Does a Serger Sewing Machine Do? | eHow.com
Uploaded with plasq's Skitch!


Well the article is certainly closer than most! However the author neglects to note that the father/son team first perfected the looping stitch with one thread (now known as the Whip Stitch) and modified this to trim with three threads, creating the first automated overlock stitch. The implications were broad and this invention changed how clothing and garments were manufactured.

Great stuff though -- we're proud to carry on the tradition!

Thursday, January 21, 2010

Sewing Machine Service FAQ

We've fielded a number of questions about the Sewing Machine Service from Merrow -- we're going to use the blog to answer them and build a more substantial FAQ page that should get posted next month after we gather more data...

Q: how old is my sewing machine
A: we're glad you asked. How Old is your Merrow?

Q: this is a great program, but I have 40 machines can you come here to service them? 
A: we'd love to, but no. What we can do is set up a dedicated service window for your equipment and have some percentage of the machines (say 10 at a time) come in on a palette and be turned around together and quickly.

Q: i need it returned FASTER than 5-7 days....
A: and we can help. we have an expedited program, just call us and let us know how quickly everything needs to get done.

Q: do you replace the gaskets? 
A: we replace any beat-up gaskets that need to be replaced. almost all the gaskets are replaced as part of the $299 program, however there are one or two exceptions

Q: I really like my local mechanic, why are you taking business from him?
A: we also really like your local mechanic. and if he can take care of your Merrow then PLEASE send it to him/her. We're offering this service for all of the Merrow customers who don't have a local mechanic anymore, but want to keep their machines in tip-top shape

Q: can I send in a non-Merrow Sewing Machine (juki, union special etc...)
A: not right now. for the time being our $299 program is only applicable to Merrow Sewing Machines.

Q: Is this an international program
A: Not right now. Plans for rolling it out in the UK, India, Brazil, Mexico are underway however. If you'd like to be a Factory Service Provider let us know -- if you are in some part of the world that needs service, also let us know.

Q: for $299 what do I get 'free'
A: obviously having paid $299 nothing is free... however for $299 you get the following
          1. shipping (3 ways) :: box to you --->. machine back to us ---->; machine back to you
          2. upper & lower loopers
          3. upper & lower cutters
          4. needle
          5. 3 hours labour to clean and service the machine

Q: what happens if the service is more than $299 AND I DON'T WANT TO PAY  
A: if you send in a machine and we can't service it without adding/replacing parts, or need to spend more than 3 hours on it-- we'll call you and let you know what the additional charges are. Keep in mind we WILL NOT charge for additional labour, just parts. If you still don't want to pay (you bought the machine for $50 on ebay and don't want to pay $650 in replacement parts) we have two options for you.

1. we will offer you a credit for the machine if you purchase a new one. The credit averages $600 (not bad if you bought the machine for $50 ....)

2. we will ship it back to you and charge you just for the cost of freight (usually around $90)


Q: is this only for broken machines?
A: no. machines need to be cleaned, tuned, re-oiled, and have general maintenance done. This program does this especially well.

Q:how old is my machine? Is there any agism in the service program
A: we'll be posting serial # aging (carbon-dating) information later this week. If your machine pre-dates the korean war chances are we'll take a shot at it but we can't guarantee anything.

Q:can you make me another M-XXYY, or A-3DW-1 machine, I love the one I have and want it duplicated
A: maybe. one of the things we've been pretty good at is standardizing parts over the years. Chances are we can make an MG class version of that A class machine. Send in a stitch sample and we can try.

Q: will you just buy my machine back if it's DOA
A: sometimes. we have prepared a fair and generous buy-back program for machines that are somewhat salvageable salvageable. If the machine is just a bucket of parts chances are we'll be nice about it, but simply send it back.


PLEASE EMAIL service@merrow.com with more questions. As we get them we'll post the answers to the FAQ. 


some social communication thoughts....

this blog has been a great way for us to post general information about things going on here. After a year or so of using twitter, the blog, stumble, facebook, merrow community etc. I have to say that the Company is ready to:

a. dump twitter -- we've tried and i have to say it's a real waste of time
b. spend more time blogging
c. revamp the Merrow Community

AND e. perhaps spend less time worrying about whether content has made it through all the various social communication vehicles

--
back to blogging
--

Friday, January 8, 2010

Merrow introduces $299 factory service for sewing machines

Happy New Year!
and with that an announcement:
Today we're launching the new service program for Merrow Sewing Machines....



the details:
(and i'm preemtively owning up to this just being copied from the service page...)
The $299 Merrow Factory Service Plan includes:

• All shipping and handling costs.
• A Merrow machine box with foam inserts to ensure safe transit.
• Machine disassembly, cleaning, & assessment by a certified Merrow technician.
• Replacement of the upper and lower loopers with new Genuine Merrow loopers.
• Replacement of the upper and lower cutters with new Genuine Merrow cutters.
• Replacement of the sewing needle with a new Genuine Merrow needle.
• Customized sew-off by a certified Merrow technician.
    Machines enrolled into the Merrow Service Program are completely disassembled, inspected, and then placed in the production queue alongside brand new machines. By incorporating the service program with our regular production line, we can afford to service machines less expensively than the typical service provider.


    Our certified Merrow technicians deal with hundreds of machines a week. Because of this exposure, we are able to spot minor issues before they become larger problems, and, more importantly, before these problems shut down business for multiple days.


    Additionally, if you determine that the cost of a repair exceeds the value of your machine, Merrow will offer to buy back your machine, and grant a $200 credit towards the purchase of a new sewing machine. Merrow machines boast the best longevity on the market, though after years of use, it may be more cost-effective to purchase a new machine than to continue to service an old one.


    The in $299 price does not include the cost of additional required or recommended spare parts. During the initial machine assessment, any damaged or worn parts will be flagged by a certified Merrow technician, however, no additional work will be done without customer approval. A Merrow customer service representative will call you after the initial machine assessment to review the status of your repair as well as any additional costs. All additional parts will be offered at at a 10% discount with no labor charges.


    All machines will be shipped via UPS standard ground, or the equivalent. Machines will be insured for a value of $500 each. Additional insurance may be purchased prior to shipment. Call your Merrow customer service representative for details. All insurance claims are void if the sewing machine is not shipped drained of oil in Merrow supplied packaging.


    It is highly recommended that customers provide fabric, thread, and stitch samples with all factory service machines. A certified Merrow technician will use these items to replicate your stitch during the customized sew-off. If these items are not provided, your machine will be sewn off according to factory standards


    We're excited.... This should allow Merrow customers to keep running machines regardless of available local service. Order a new machine or buy a used one without worrying about service. 


    And we re-build them alongside the new ones



    Right now this is a US based program. We're working on ways to offer it internationally. Give us a ring with questions (or email service@merrow.com)


    Enjoy!

    Wednesday, December 23, 2009

    some threads we've been dabbling with...

    along the way we found some Sulky threads...
    and we like.


    Tuesday, November 24, 2009

    Merrow Pie Baking Contest Day 1 & Day 2 & 3

    so the pie baking contest begins...
    and it's a barn burner.

    **update**
    we have a winner:
    1st place: Julianna
    2nd place: Robyn
    3rd place: Justin

    totals:
    12 pies entered
    fastest eaten: justin's Meat Pie
    slowest eaten: owen's medical mystery pumpkin
    most manipulation during serving: robyn
    best decoration: nate's UCS Pie
    prettiest: Lev's Cherry
    dog's favorite: owen's chocolate
    best quiche: charlie's quiche
    best delivery: donna's apple

    Best Overall Pie: Julianna's Apple

    --
    congrats to all!
    Happy Thanksgiving
    An updated slide show from Day3:





    We're writing on day two after consuming 8 pies (7 dessert, one outstanding quiche)

    The rules are:
    1. everyone votes on several categories
    2. there are no rules
    3. winner gets $100

    Day 3 is tomorrow. This is awesome.

    Monday, October 12, 2009

    something a little un-work related

    this weekend two folks from Merrow climbed up and through the white mountains-- and over 105 miles, 5h 25min. and 6000 calories.

    sometimes the intensity of the week, even our weeks here, can be eclipsed by one Big saturday




    View Larger Map

    Thursday, September 24, 2009

    welcome: Nate Murray

    Merrow enthusiastically welcomes Nate Murray to the Merrow team in Fall River.
    -- Nate starts by teaching us something....
    IMG_0585

    ...Danielle offers him a more subtle lesson of her own (get off my turf...) --
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    Nate's Bio:

    Nate Murray is a designer with over ten years of experience in the architecture and graphics fields. He received his Bachelor of Arts from Boston College and Masters of Architecture from the Boston Architectural College, where he was awarded the William E. Nast Scholarship Award for best portfolio. Mr. Murray has worked for multiple prestigious Boston architectural firms in both a design and architectural capacity, and served as liaison in the BAC’s initiative to implement a Building Information Modeling Curriculum with area firms. In addition to his design and scholastic duties, Mr. Murray taught Rhinoceros Software at the BAC and served as teaching assistant for the course ‘American Contemporary Architecture’ taught by Mark Brus.