





Remember, all of Merrow's Curved Needle models are engineered, crafted and sized to ensure that you produce an incredibly well-crafted stitch no matter your material or operating speed! To further guarantee that we can accommodate any application, we also offer specialty options such as Kooltorr and Titanium plating!

Thanks to Merrow's international business relationships the following months will be filled with plenty of traveling, working and meeting with Merrow customers, making new friends and seeing old ones, and who knows, maybe a little bit of intrigue. This blog will provide a separate space for our travel news, documenting all of our global exploits and the surprises along the way, and hopefully providing a forum for us here at Merrow to share our adventures with you and to learn about yours! Maybe there'll be a post about what its like to try the street food in Bangkok, or maybe you have some advice for us from your last trip to East Asia? Let us know!
The summer is kicking off this weekend with Charlie leaving on a 3 week trip that begins in the city of Shanghai. He'll then make his way East, heading to Bangkok June 29th and then up and over to Istanbul July 4th. Thanks to friends of mine, who
are either from Shanghai or have studied abroad there, I know a little bit about it (though admittedly not too much). It is apparently a city of contrasts where you're likely to be walking down a street on the level of say NYs Fifth Avenue, only to turn a corner and find yourself in a bustling street market, or perhaps the grittier, uncompromising side of town. Thanks to a class I took I also know that the metropolis is famous for its architectural heritage, filled with skyscrapers, and exhibiting styles as varied as modern, neoclassical, art deco, and traditional Jiangnan. I checked the weather for Shanghai, and apparently June is both the city's rainiest and most humid month—we'll have to wait until Charlie posts on the travel blog to see what he thinks of it. Be sure to check it out and keep an eye out for new posts!
Hope everyone gets to enjoy the sunshine and their Friday Afternoon!
Best,
Christine
The $299 Merrow Factory Service Plan includes:
• All shipping and handling costs.
• A Merrow machine box with foam inserts to ensure safe transit.
• Machine disassembly, cleaning, & assessment by a certified Merrow technician.
• Replacement of the upper and lower loopers with new Genuine Merrow loopers.
• Replacement of the upper and lower cutters with new Genuine Merrow cutters.
• Replacement of the sewing needle with a new Genuine Merrow needle.
• Customized sew-off by a certified Merrow technician.
Machines enrolled into the Merrow Service Program are completely disassembled, inspected, and then placed in the production queue alongside brand new machines. By incorporating the service program with our regular production line, we can afford to service machines less expensively than the typical service provider.
Our certified Merrow technicians deal with hundreds of machines a week. Because of this exposure, we are able to spot minor issues before they become larger problems, and, more importantly, before these problems shut down business for multiple days.
Additionally, if you determine that the cost of a repair exceeds the value of your machine, Merrow will offer to buy back your machine, and grant a $200 credit towards the purchase of a new sewing machine. Merrow machines boast the best longevity on the market, though after years of use, it may be more cost-effective to purchase a new machine than to continue to service an old one.
The in $299 price does not include the cost of additional required or recommended spare parts. During the initial machine assessment, any damaged or worn parts will be flagged by a certified Merrow technician, however, no additional work will be done without customer approval. A Merrow customer service representative will call you after the initial machine assessment to review the status of your repair as well as any additional costs. All additional parts will be offered at at a 10% discount with no labor charges.
All machines will be shipped via UPS standard ground, or the equivalent. Machines will be insured for a value of $500 each. Additional insurance may be purchased prior to shipment. Call your Merrow customer service representative for details. All insurance claims are void if the sewing machine is not shipped drained of oil in Merrow supplied packaging.
It is highly recommended that customers provide fabric, thread, and stitch samples with all factory service machines. A certified Merrow technician will use these items to replicate your stitch during the customized sew-off. If these items are not provided, your machine will be sewn off according to factory standards
It means a lot to call a stitch a Merrow. Merrow sewing machines incorporate a unique cam-driven technology which achieves more consistent, technically superior stitches. The result is that products, like this one, that are stitched on Merrow machines have better seams, last longer, and wear better. Stitching matters, we know it, and now so do you. Visit merrow.com to learn more about how this superior product was made.
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