the travel industry doles out humility as a good barman might beer.
This time it was a muck up with the transmission or something with the plane in egypt. So a delay. But the look on the woman's face in Prague when I asked that instead of waiting 24hrs. for the next flight to Berlin i take a plane to Warsaw (it’s the same distance).... i swear she took a long deep breath ‘did he really ask me THAT?’
A great bit of shuffling around to offices behind the Travel Adjustment Desk and I was sorted. But not before I was reduced to begging.
The kid rollerblading around the terminal with maintenance people chasing her has cheered me up.